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Luxury Dog Boarding F.A.Q

Where will my dog sleep?

At Whitewood Acres, we keep bedtime cozy and flexible. Most dogs sleep where they’re most comfortable — on their own bed or cot, inside with soft blankets. Some dogs enjoy a den-style setup, and we have crates available in several sizes if that helps your pup feel secure. We’ll always choose the best resting place based on your dog’s needs and comfort.

Do you have a dog friendly fence ?

We do not have a fenced play yard. All outdoor time is supervised on leash or lead line for safety. Dogs who are reliable off-leash may have off-leash time with direct supervision. Safety is our top priority for all guests.

Do you have any pets?

Yes! Our resident dogs and other friendly animals are part of the family and enjoy meeting new guests. All visiting dogs must be non-aggressive toward people and other dogs.

What are your drop-off and pick-up times?

To keep routines calm and organized, all drop-offs and pick-ups are scheduled by appointment within these windows:

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Monday – Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 8:00 AM – 10:00 AM
Sunday: 8:00 AM – 10:00 AM & 4:00 PM – 7:00 PM

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Please plan your schedule accordingly, as we are unable to accommodate arrivals or departures outside of these windows.

What are your overnight dog boarding rates?

IMPORTANT: 2026 Pricing Update.

Beginning July 1, 2026, Whitewood Acres will transition to a nightly pricing structure for all overnight boarding.

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This update is part of the continued growth of Whitewood Acres and allows for clearer, more consistent scheduling and care planning.

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As we expand into The DogHaus at Whitewood Acres , our upgraded, home-style boarding space. Guests will continue to receive the same personalized, small-scale care you know and love, with even more room to relax and play.

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Please note: pricing is based on your reservation date and is not dependent on construction timelines.

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Pricing by Arrival Date

Reservations with arrival dates on or before June 30, 2026
Will follow Whitewood Acres Legacy Pricing (listed below).

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Reservations with arrival dates on or after July 1, 2026
Will follow DogHaus Pricing, which reflects the expanded space, amenities, and upgraded experience.

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All deposits paid are fully applied toward the total stay.

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Whitewood Acres Legacy Pricing

(For stays beginning on or before June 30, 2026)
Rates are per dog, per calendar day.

  • Adult Dogs (spayed/neutered, 1 year+)       

  • $50 per day

  • Puppies (under 1 year)
    $70 per day

  • Intact Adult Dogs (not spayed/neutered)
    $70 per day (accepted on a case-by-case basis)

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Updated Nightly Pricing (Effective July 1, 2026)


Rates are per dog, per night.

  • Adult Dogs (spayed/neutered, 1 year+)
    $60 per night

  • Puppies (under 1 year)
    $90 per night

  • Intact Adult Dogs (not spayed/neutered)
    $90 per night (accepted on a case-by-case basis)

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🏡 Late Check-Out / Extended DayClub (July 1st 2026 and beyond)

Boarding rates are based on nightly stays and include all day play. 

  • Check-out time is by 10:00 AM on departure day. 

  • Dogs picked up after 10:00 AM will be scheduled for an Extended DayClub stay so they can continue enjoying supervised care and play until pickup. (except Saturdays- only morning pick up available)

  • Extended DayClub Fee: $35

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Deposits & Payment

  • A 50% non-refundable deposit is required to reserve your dog’s dates

  • Remaining balance is due on the first day of care

  • Deposits are always applied toward the total stay

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Accepted payment methods:
Cash, Venmo, PayPal, and all major credit cards through Square
(4% processing fee applies)

We do not accept checks.

What do you accept for payment?

Remaining payment in full is due at the time of drop-off. We accept:

• Cash
• Venmo
• PayPal
• All major credit cards (4% processing fee applies)

We do not accept checks.

What should I bring for my dogs stay?

Please bring:

• Your dog’s regular food in labeled bags/containers
• Leash and collar/harness
• Favorite toy, blanket, dog bed, or comforting item.
• Medications in original labeled containers​

 

These items help your dog feel at home and ensure we can care for them properly.

How do I reserve overnight boarding for my dog(s)?

All reservations are requested through Paw Partner, our online booking and communication system. 
To request a stay: Click the button below OR

  1. Log in or create your Paw Partner account

  2. Add your pet’s profile and upload current vaccination records

  3. Submit a reservation request with your desired dates

We’ll review your request and respond with next steps.
Dates are not held or confirmed until your request is approved and a 50% reservation deposit is received.

Is a deposit required to reserve dates?

Yes ,  a 50% non-refundable deposit is required to reserve your dog’s stay.

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We keep things intentionally small here, which means every reservation is held just for your dog, and we often turn other families away to honor those dates.

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Because of that, we kindly ask that you only book once your travel plans are confirmed.

We totally get that flights and timing can shift, but reserved stays can’t be shortened after booking.


So if you reserve 10 days… those 10 days are yours 🐾

Are meet-n-greets required prior to my dogs first time staying with you?-

Meet-and-greets are not required at this time.

If you would like one before your dog’s first stay, we’re happy to try to schedule it when availability allows. Because our priority is the dogs currently in our care, meet-and-greets may not always be possible prior to your reservation.

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We do our best to keep our social media updated with photos and videos so you can see what to expect during your dog’s stay and get a feel for our home-style environment.

 

All new guests are introduced slowly and thoughtfully to ensure a safe and comfortable experience. Dogs must be friendly with both humans and other dogs, as this is a social, home-style environment.

How far in advance do you book out or take bookings?

On average, we book out about 8 weeks in advance. We typically don’t schedule new clients more than 6 months out so our existing families can reserve first.

What is your cancellation policy?

Because we are a small, limited-availability boarding environment, our cancellation policy is as follows:

• Cancellations made 7 days or more before the scheduled check-in date will forfeit the reservation deposit.
• Cancellations made within 7 days of the scheduled check-in date, as well as no-shows, are responsible for the full cost of the scheduled stay.

This policy allows us to manage availability fairly and provide consistent care for all of our guests.

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Reservation deposits are applied toward the stay and are not transferable to future dates.

How many dogs do you watch at one time?

We keep stays small,  typically 3 to 4 families at a time :  depending on temperament, size, and compatibility. This ensures a calm, home-style experience rather than a kennel environment.

What requirements do you have?

To ensure the health and safety of all guests:

• Current vaccinations for Rabies, Distemper (DAPP / DHLPP), and Bordetella are required
• Raw food diets are not permitted. Dogs may be transitioned to a commercial or fresh cooked diet prior to their stay.
– If preferred, raw meats may be pre-cooked, portioned, frozen, and provided for warming and serving
• Year-round flea and tick prevention is strongly recommended due to local tick exposure and to keep fleas away.

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If your dog has a medical exception, special dietary needs, or requires accommodations, please let us know in advance so we can best support them.

What if my dog has special needs?

Every dog is unique! If your dog has medical conditions, behavioral needs, or special routines, please let us know so we can ensure a comfortable experience. You can email me directly with questions : malia@whitewoodacres.com

I have more questions, whats the best method to contact you ? 

Email or text is always the best way to reach us, as cell service on our property can be spotty. If you do call and we don’t answer, please leave a detailed voicemail and we’ll get back to you as soon as possible.

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Contact Information:
📞 Phone/Text: 320-493-7100
📧 Email: malia@whitewoodacres.com
📧 Alternate Email: whitewoodacresmn@gmail.com

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